Implikasi Kepemimpinan Transformasional dan Manajemen Pengetahuan Terhadap Kinerja Pelayanan e-Government Pemerintah Daerah melalui Manajemen Perubahan

Abstrak

This research aims to represent empirically the implications of transformational leadership and knowledge management towards the e-government service performance through change management at the local governments which get the  e-government assistance program from the Ministry of Communications and Informatics. Research conducted at the local government organization in 7 local governments in 6 provinces. Using survey research methods, type of research is Descriptive Research and Verificative-explanation-Research. Data analysis tool using Structural Equation Modeling (SEM) with second-order approach. This research concluded, The local government organization do not feel the direct role of  transformational leadership and knowledge management to increase the e-government performance services.
Transformational leadership role as agents of change to the mindset transformation through change management, to support “energy” from the implementation of knowledge management. Adaptive change management role as  performace drivers to increase the e-government service performance.