ISSN 2303-2677 (Print) ISSN 2540-9239 (Online) Jurnal Kajian Informasi & Perpustakaan is a double peer-reviewed journal taken from research and study reports on Information and Library Science. Jurnal Kajian Informasi & Perpustakaan is published twice annually (June and December) by the journal editors from the Library Study Program Faculty of Communication Science, Universitas Padjadjaran in cooperation with the Ikatan Sarjana Ilmu Perpustakaan dan Informasi Indonesia (ISIPII). Jurnal Kajian Informasi & Perpustakaan accredited by Ministry of Education, Culture, Research and Technology of the Republic of Indonesia (Peringkat 2/Sinta 2) based on SK No. 79/E/KPT/2023 about Peringkat Akreditasi Jurnal Ilmiah Periode I Tahun 2023. Every received article will be reviewed by the journal editors and external editors and reviewers who are competent in each related field. The review uses double-blind peer review before the journal is published. Jurnal Kajian Informasi & Perpustakaan will publish selected paper under a Creative Commons Attribution ShareAlike 4.0 International License. The study area of this journal are librarianship, information and archives, including: Library Management. The control and supervision of a library or library system, including planning, budgeting, policymaking, personnel management, public relations, and program assessment, with responsibility for results. Digital Library and Repositories. A library in which a significant proportion of the resources are available in machine-readable format, accessible by means of computers. The physical space (building, room, area) reserved for the permanent or intermediate storage of archival materials. To preserve and protect archival collections, modern repositories are equipped to meet current standards of environmental control and security. Organization of Information. Information organization establishes the conceptual framework for organizing and retrieving information, including the study of systems and their purposes and structures, formats, standards, and vocabularies. Information Services. Generally information services can be divided into two categories: library public user services and library technical user services. Library public user services refer to circulation, bibliographic instructions, distance learning, government documentation, reference and special collection. Library information user services focuses on procedures and operations of maintaining, developing and supporting library collection and services behind the scene such as acquisition, cataloguing, classification, inter library loan, document delivery and serial systems. Knowledge Management. Process of creating (generating, capturing), storing (preserving, organizing, integrating), sharing (communicating), applying (implementing), and reusing (transforming) organisational knowledge to enable an organisation 5 to achieve its goals and objectives. Media and Information Literacy. constitutes a composite set of knowledge, skills, attitudes, competencies and practices that allow effectively access, analyze, critically evaluate, interpret, use, create and disseminate information and media products with the use of existing means and tools on a creative, legal and ethical basis Information and Media Preservation. Prolonging the existence of library and archival materials by maintaining them in a condition suitable for use, either in their original format or in a form more durable, through retention under proper environmental conditions or actions taken after a book or collection has been damaged to prevent further deterioration. Infometrics. The use of mathematical and statistical methods in research related to libraries, documentation, and information. Information Policy. A governing principle, plan, or course of action concerning information resources and technology adopted by a company, organization, institution, or government Documentation System. The process of systematically collecting, organizing, storing, retrieving, and disseminating specialized documents, especially of a scientific, technical, or legal nature, usually to facilitate research or preserve institutional memory. Archive Management. refers to the office or organization responsible for appraising, selecting, preserving, and providing access to archival materials. Information Technology in Information Institute. Information and communication technologies (ICT) facilitate the process of identification, collection, storing, processing and disseminating of information in libraries/information centers/information institute. Several other changes are informed in the journal history.
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Exploring WhatsApp groups as a digital collection sharing platform for libraries
Background: WhatsApp Groups (WAGs) are widely used as communication and collaboration tools among librarians. However, their role in digital collection sharing and informal interlibrary loan has received little attention, particularly in developing-country contexts. Understanding how WAGs can support library resource sharing addresses this research gap. Purpose: This study aims to explore how librarians use WAGs as a platform for digital collection sharing to fulfil users' information needs and to examine their potential as an informal extension of the interlibrary loan system. Methods: Non-participant observation was conducted in several WhatsApp groups of librarians in Indonesia. The study focused on how group members requested and shared digital resources, such as journal articles and ebooks, during their daily professional communication. Results: Findings indicated that some librarians actively used WAGs to exchange digital collections. Members posted requests for specific articles or ebooks, and others responded by sharing full-text files when available. This practice fostered collaboration and helped overcome subscription and budget constraints. However, challenges such as copyright compliance, file-size constraints, limited information organization, and data privacy and security issues were also identified. Conclusion: WAGs can informally replicate the functions of formal resource-sharing systems, offering flexible, low-cost opportunities for collaboration. Effective implementation requires clear regulations, membership controls, attention to privacy and security, and appropriate training. Implications: In practice, WAGs offer a lightweight, cost-effective model for library collaboration. Theoretically, this study contributes empirical evidence on informal digital collection sharing, informing policies and governance strategies for library digital resources and AI-adjacent platform-mediated knowledge exchange.
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Information management of critical knowledge in an IT consulting company
Background: Knowledge Management (KM) plays a crucial role in supporting organizational sustainability, particularly in IT consulting firms where knowledge is predominantly tacit, experience-based, and vulnerable to loss. Many consulting organizations face difficulties identifying which knowledge is truly critical and how to manage it as reusable organizational information. Purpose: This study aimed to identify, prioritize, and manage critical knowledge aligned with organizational strategy at PT XYZ, an IT consulting company. Methods: Using a mixed qualitative–quantitative approach, this study followed six stages: contextual knowledge scoping, tacit knowledge elicitation, knowledge structuring, critical knowledge assessment using Critical Knowledge Factors (CKF), prioritization using Analytical Hierarchy Process (AHP), and repository design for knowledge preservation. Results: The study identified 24 structured knowledge areas, of which 20 were classified as critical. AHP analysis indicated that Gaining Commitment, Reading Opportunities, and Marketing Strategy were the highest priority knowledge assets, primarily embedded in sales and marketing activities. Conclusion: This study demonstrates how tacit knowledge can be transformed into structured organizational information aligned with strategic processes through an information management perspective. Theoretically, this study contributes to information science by conceptualizing critical knowledge as information objects organized through metadata, lifecycle governance, and repository preservation. Implications: In practice, these findings provide the IT consulting firm with a structured approach to safeguarding critical tacit knowledge, reducing reliance on individuals, and strengthening organizational memory. However, the study is limited to a single organizational context, relies on expert judgment, and presents a repository design that remains conceptual rather than technically implemented.
Trust factors in collaborative and shared knowledge management of the Museum Konperensi Asia-Afrika librarians
Background: This study highlights the significance of knowledge sharing in special libraries, particularly the library of the Museum Konperensi Asia-Afrika, for preserving information and enhancing service quality. Trust has been identified as a crucial factor facilitating knowledge sharing among librarians, creating an open and collaborative work environment. Purpose: The objective of this study is to analyze the role of trust in supporting knowledge sharing among librarians at the library of the Museum Konperensi Asia-Afrika. Methods: A qualitative case study approach, involving in-depth interviews, literature review, and document analysis. Results: The findings reveal that trust among librarians fosters openness in sharing both explicit and tacit knowledge and cultivates a collaborative work climate. Moreover, strong trust enhances librarians' motivation to share knowledge, positively impacting the quality of services provided to library users. High-quality communication, solid professional experience, proven skills, and egalitarian organizational culture all contribute to strengthening this process by fostering transparency and mutual respect. Interactions, both formal and informal, play a vital role in maintaining collaboration and resolving problems. Conclusions: This study confirms that trust is an important factor in promoting effective knowledge sharing in Museum Konperensi Asia-Afrika library. Trust between librarians facilitates effective collaboration, an open work environment, and the exchange of technical and confidential knowledge. Implications: This study concludes that trust is a fundamental element in promoting effective knowledge sharing within the MKAA Library, enabling collaborative practices and the exchange of technical as well as sensitive information. The implications of this study are twofold: practically, it suggests that library management should prioritize trust-building strategies to enhance collaboration and service quality; theoretically, it contributes to knowledge management literature by emphasizing trust as a key social dimension in knowledge sharing within special library settings.
Digital preservation of electronic theses and dissertations through self-deposit in institutional repositories
Background: Digital preservation of Electronic Theses and Dissertations (ETD) is fundamental to sustaining scholarly output in higher education institutions; however, empirical investigations into user satisfaction and socio-technical challenges within self-deposit models globally remain limited, especially in local Indonesian context. Purpose: This study examined satisfaction levels and implementation challenges in ETD digital preservation through self-deposit in the institutional repository of Universitas Andalas, Indonesia. Methods: Employing a sequential mixed-methods design, quantitative data were collected via a satisfaction survey administered to 174 students who completed the self-deposit process. Analysis used descriptive statistics and validity testing in SPSS, while qualitative insights were derived from semi-structured interviews with repository administrators and library staff, supplemented by workflow observations and analyzed through thematic analysis. Results: Results revealed a procedurally structured self-deposit workflow constrained by technical limitations: students reported moderate overall satisfaction (M = 3.46), with the lowest ratings for system performance, especially stability and upload speed, and persistent difficulties with file uploads, metadata completion, and comprehension of deposit guidelines. Conversely, administrative support received the highest satisfaction scores, highlighting users' continued reliance on human assistance. Conclusion: Self-deposit alone is insufficient for effective ETD preservation in resource-constrained environments; its sustainability hinges on integrating a robust technical infrastructure with consistent human support to bridge the socio-technical gap between system design and user capabilities. Implications: Theoretically, this study contributes to digital preservation literature by foregrounding socio-technical interdependencies in self-deposit adoption beyond Western contexts. In practice, it offers actionable recommendations for repository managers in developing countries, including infrastructure upgrades to enhance system reliability, simplifying metadata schemas and user interfaces, and embedding editor support during the deposit process to strengthen repository sustainability and user autonomy.
Handicraft programs and library transformation for social inclusion to develop Generation Z's hard skills
Background: This study examines library transformation through social inclusion, focusing on skills development programs for Generation Z implemented by Omah Sinau and Ilham community libraries in Jambi City. There is a need for more information on how community libraries that are already based on social inclusion develop the knowledge and skills of Gen Z. Purpose: The study aimed to understand how Omah Sinau and Ilham community libraries have transformed into innovative and inclusive spaces and become hubs for creative, social, and digital activities for Gen Z. Methods: This study employed a qualitative research design. Informants were selected through purposive sampling, including government officials, community library managers, and Gen Z members. Results: Findings revealed that Gen Z female members were the dominant group, accounting for approximately 62%, and were primarily students. Findings also found that the skills development program involving handicrafts among Gen Z was implemented through exploration, socialization, and action phases. Findings also demonstrated that the handicraft products produced included bags, decorative flowers, piggy banks, decorative lamps, children’s toys, souvenirs, hand soap, beads, food-grade items, and decorative flower stems. Conclusion: The Gen Z skills development program developed by Omah Sinau and Ilham community libraries is not merely about meeting their needs, but also a strategic step towards transforming libraries into relevant, innovative, and inclusive spaces. Implication: This study replicates the economic and skills empowerment of Gen Z, the transformation of spaces and facilities, and multi-stakeholder collaboration. It has implications for a paradigm shift in the functions of public libraries and motor learning methods (such as handicrafts) of Gen Z.
Conservation and preservation of philological collections at the Bengkulu state museum
Background: The Bengkulu State Museum houses a variety of rare collections that represent the culture of the Bengkulu people. One of the rare collections housed in this museum is the philology collection. The museum conducts conservation and preservation efforts to extend the lifespan of its philological collection materials. Purpose: This study examined the conservation and preservation methods used by the Bengkulu State Museum to protect its philological collection. Methods: The researcher used a descriptive qualitative method. Data was collected through interviews, direct observation, and document analysis. This research was conducted in March 2025. The data analysis had three main steps: coding the data, presenting or organizing the data, and drawing and checking conclusions. Results: Findings indicated that the Museum used three main methods to protect the collection: active preservation, passive preservation, and digital preservation through digitization. Conclusion: The Bengkulu State Museum carries out conservation and preservation activities for its philological collections through active and passive conservation measures. Active conservation activities are also optimized by using organic materials, such as spices, to reduce reliance on chemicals in collection care. Passive conservation includes implementing collection care procedures as outlined in the Collection Care SOP. Digital preservation involves converting the philological collection into a digital format. Implications: The findings highlight the need to enhance funding, facilities, and the availability of qualified experts to support optimal conservation practices. The use of natural materials and collaboration in digital preservation are crucial strategies to address limited resources and ensure the sustainability of collection preservation.
Social inclusion library program in Balikpapan and Bontang, East Kalimantan
Background: The Social Inclusion-Based Library Transformation Program (TPBIS) or the National Library’s social inclusion library program is expected to transform libraries into learning spaces and centers of community empowerment. However, the reality in the field does not fully align with this expectation. Many activities remain ceremonial, resulting in a suboptimal impact on the community. Purpose: This study aimed to analyze the implementation of the social inclusion library program in Balikpapan City and Bontang City, East Kalimantan, as well as to conduct a comparative analysis of the program’s implementation in both regions. Methods: This study used a qualitative descriptive approach, including document analysis, observation, and interviews, to compare the implementation of social inclusion in libraries in Balikpapan and Bontang. Results: The study found differences in the implementation of social inclusion libraries in Balikpapan and Bontang. Balikpapan implemented fewer programs with limited innovation, while Bontang developed a more diverse set of activities through cross-sector collaboration. Conclusion: In conclusion, Balikpapan has implemented only a few programs, with limited innovation and minimal impact on community welfare, despite a relatively large budget. In contrast, Bontang, with a smaller budget, has developed a more diverse range of activities through cross-sector collaboration that supports literacy, skills training, and local MSMEs. Implications: The findings suggest that strengthening partnerships, reducing ceremonial activities, and developing impactful, community-oriented programs are key to improving libraries’ effectiveness in promoting social inclusion. Theoretically, the study emphasizes the importance of collaboration and innovation over financial resources in implementing social inclusion libraries.
Demographic variables, service quality and web search skills as determinants of IRs utilization in universities in Kwara State
Background: Institutional Repositories (IRs) are an initiative by librarians to protect and make the intellectual content of lecturers easier to access. Purpose: This study examines demographic variables, service quality and web-search skills as determinants of IRs utilization in universities in Kwara State. Method: This study adopted a descriptive survey method. The study population comprised university lecturers in Kwara State. This study adopted a simple random sampling technique. This sampling technique ensured that all respondents had an equal chance of being selected for the study. The study used the Roasoft sample size calculator to determine the sample size for a population of 2144 at the 0.05 level of significance, yielding a sample size of 326. The study used a questionnaire as an instrument for data collection and descriptive statistics, including frequencies, tables and percentages, were used for data analysis. Results: The study found that promptness, skills, competencies, responsiveness and empathy as service quality factors influenced lecturers’ utilization of institutional repositories in universities in Kwara State. Conclusion: The study finds that robust information search skills, improved internet-based services, timely data-based information, organized information search services and processed information services, such as web search skills, positively influence IR utilization among lecturers at Kwara State University. Implication: The study recommends engaging lecturers in activities that will help them make greater use of IR.
Transforming digital literacy services through virtual reading rooms
Background: The development of digital technology and changes in information access patterns encourage libraries in educational institutions to transform literacy services into digital forms, one of which is the virtual reading room, an alternative reading service, such as Universitas Terbuka (UT)’s digital library. Purpose: This study aimed to analyze the transformation of digital literacy services through virtual reading rooms in supporting information access, utilization of digital sources, and user digital literacy practices. Methods: This research used a qualitative case study approach. Data were obtained through observations of the virtual reading room platform and in-depth interviews with two management representatives, one active user tutor, and eight UT student representatives from various service areas. Interview data were analyzed to answer research questions. Results: Findings indicated that Virtual Reading Rooms had transformed libraries from physical reading and discussion spaces into digital services accessible beyond spatial and temporal constraints. This transformation expanded access to integrated academic resources that supported students' daily learning activities. Findings also revealed that tutors and students continued to face challenges related to disparities in digital competency, the ability to use digital resources, and unequal digital infrastructure across regions. Additionally, challenges remained in service management and long-term sustainability. Conclusion: Virtual reading rooms are a relevant and strategic form of digital literacy service transformation to address the need for information access in the digital era. Implications: These findings offer practical guidance for libraries and educational institutions for developing adaptive, sustainable digital literacy services, and are expected to contribute to the literature on digitalization and libraries' digital transformation.
Media and information literacy among college students in Aizawl, Mizoram
Background: This paper examines the challenges posed by the rapid growth of mobile phone and internet usage in India, particularly in Aizawl, Mizoram, and the proliferation of false information and its decimation. As digital media rapid growth increases with the advancement and development of readily accessible technological devices, such as mobile phones. Purpose: This study aimed to describe the media and information literacy among college students in Aizawl, Mizoram. Methods: This study used a mixed-methods research design, integrating both qualitative and quantitative methodologies. Results: Furthermore, contextualized social media literacy within the Mizoram context was examined, along with the factors influencing the local population’s awareness and skills for navigating the digital landscape. The findings contributed to examining college students as primary consumers of digital media across various platforms and to the broader discourse on digital media literacy regarding misinformation and disinformation, emphasizing the importance of developing analytical and ethical competencies. The study explored the impact of critical digital literacy activities on enhancing participants’ social media and information literacy awareness. Conclusion: The findings are based on college students in Aizawl, with a comprehension of its regional ethnic culture, shedding light on the potential benefits of such interventions for studying media literacy and countering the spread of false information among college students and institutions in Aizawl, Mizoram. Implications: The study highlights the importance of integrating digital and media literacy programs into higher education in Aizawl. These programs should focus on developing students’ critical thinking and ethical understanding in using and evaluating online information.