Mengembangkan instrumen pengukuran kekerasan komunikasi pada kelompok WhatsApp di lingkungan kerja dosen

Ira Mirawati, Asep Suryana, Herlina Agustin, Mien Hidayat

Abstract


Berkembang pesatnya media sosial telah memberikan ruang bagi para penggunanya untuk melakukan sekaligus mendapatkan kekerasan komunikasi. Kekerasan komunikasi melalui media sosial dapat terjadi pada berbagai kalangan, termasuk di lingkungan kerja dosen. Perilaku ini terjadi baik disengaja ataupun tidak, serta hadir dalam beragam bentuk bukan semata-mata pesan yang berisi caci maki, kebencian, atau perendahan. Pengalaman kekerasan komunikasi di tempat kerja, baik sebagai pengirim maupun penerima, dapat memiliki konsekuensi bagi emosi dan perilaku kerja seseorang. Berkaitan dengan itu, penelitian ini bertujuan untuk mengembangkan sebuah instrumen pengukuran kekerasan komunikasi yang dialami dosen termasuk emosi yang dirasakan dan perilaku kerja yang dapat dipengaruhinya. Pengembangan instrumen dilakukan dengan mengelaborasi komponen-komponen kekerasan komunikasi, emosi, dan perilaku kerja dengan Affective Events Theory. Pengujian instrumen dilakukan terhadap sampel penelitian yang diambil dengan menggunakan teknik stratified random sampling terhadap dosen perguruan tinggi di kota Bandung. Hasil penelitian menunjukkan terdapat 3 dimensi yang terdiri dari 22 pertanyaan pada variabel kekerasan komunikasi, 2 dimensi yang terdiri dari 14 pertanyaan pada variabel emosi, dan 8 dimensi yang terdiri dari 25 pertanyaan pada variabel perilaku kerja dosen yang valid untuk diukur. Simpulannya adalah bahwa instrument yang dikembangkan pada penelitian ini dapat digunakan dalam penelitian yang mengukur pengaruh kekerasan komunikasi di lingkungan kerja dosen. Penelitian dengan instrumen ini disarankan menggunakan structural equation modelling dengan confirmatory factor analysis.

Keywords


Kekerasan komunikasi; dosen; whatsapp group; affective event theory; perilaku kerja

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DOI: https://doi.org/10.24198/jkk.v7i2.23357

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