Improving Public Services: Exploring Hybrid Population Administration Service Innovations in Malang Regency

Afifuddin Afifuddin; Didik Supriyanto; Indra Kertati; Wahyu Wirasati; Satriadi Satriadi

doi:10.24198/jmpp.v7i2.51186

Improving Public Services: Exploring Hybrid Population Administration Service Innovations in Malang Regency

Afifuddin Afifuddin, Didik Supriyanto, Indra Kertati, Wahyu Wirasati, Satriadi Satriadi

Abstrak

Population administration services are in charge as a crucial and strategic agent in ensuring the integrity of population data. In consequence, there is a requirement for the government to continuously improve and enhance the quality of these services. The research applies qualitative methods with a case study focus to examine the process and implications of a hybrid program that integrates government elements and spiritual values, known as Subuh Keliling Sukseskan Administrasi Kependudukan Terintegrasi (Suling Sakti). It was initiated by the Population and Civil Registration Office in Malang, East Java. In collecting data, this research applied observation, documentation, and interview techniques. The data analysis process is divided into three steps: data condensation, data presentation, and conclusion drawing or verification. The result found that the "Suling Sakti" for the Population and Civil Registration Office, which is implemented after Shubuh prayer, provides easy access to population administration services for the community without having to visit the office. In its planning, the program went through two important key phases: agenda setting and adjustment. The implementation phase includes three stages: redefinition, clarification, and routine, to ensure the effectiveness and sustainability of the program in the future. The recommendations from this study are geared towards the development of more comprehensive and sustainable programs in the public service sector in the future.

Kata Kunci

Public Services; Population Administration; Service Innovation; Government Performance; Suling Sakti Program

Teks Lengkap:

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Referensi

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DOI: https://doi.org/10.24198/jmpp.v7i2.51186