Analysis of Mobile Village Development Innovation in Technology-Based Public Services

Aliffina Nurhariska; Hayat Hayat; Agus Zainal Abidin

doi:10.24198/jmpp.v6i2.39214

Analysis of Mobile Village Development Innovation in Technology-Based Public Services

Aliffina Nurhariska, Hayat Hayat, Agus Zainal Abidin

Abstrak

The implementation of public services in village government often experiences problems with timeliness, transparency, and effectiveness in services. So that technology-based public service innovation is needed to support this progress. The purpose of this writing is to analyze and identify the performance of the Saiti Mobile application used in public services in Saiti Village. In addition to discussing the performance of these applications, this paper also explains the elements of the benefits and satisfaction of public services received by the community from the development of this technology. This research was conducted using a qualitative approach with data collection techniques in the form of in-depth interviews, participant observation, and documentation. Based on the results of the research that has been done, it shows that the application of the Saiti Mobile application in Saiti Village is very helpful and beneficial for the community because it can increase trust, efficiency and effectiveness in services in Saiti Village.

Kata Kunci

Public service; Technology Innovation; Saiti Mobile Application

Teks Lengkap:

PDF

Referensi

Aditya. R. (2021). Jenis teknik Pengumpulan Data dan Penjelasannya. Suara.com. https://www.suara.com/tekno/2021/12/14/123739/jenis-teknik-pengumpulan-data-dan-penjelasannya?page=all

Anggraeni, N & Purnamasari, H. (2022). Inovasi Pelayanan Publik Berbasis E-government Studi Kasus Pada Aplikasi Sapa Cetar. NUSANTARA: Jurnal Ilmu Pengetahuan Sosial, 09. http://dx.doi.org/10.31604/jips.v9i6.2022.2009-2014

Eldo, D. H., & Mutiarin, D. (2019). Analisis best practice Inovasi Pelayanan Publik (Studi pada Inovasi Pelayanan “Kumis MbahTejo” Di Kecamatan Tegalrejo Kota Yogyakarta). Jurnal Manajemen Pelayanan Publik, 1(2), 156. https://doi.org/10.24198/jmpp.v1i2.16753

Government of Indonesia. (2009). Law No. 25 of 2009 on Public Services [Jdih bpk ri]. https://peraturan.bpk.go.id/Home/Details/38748/uu-n0-25-tahun-2009

Government of Indonesia. (2014). Law No. 6 Year 2014 on Villages [Jdih bpk ri]. https://peraturan.bpk.go.id/Home/Details/38582/uu-no-6-tahun-2014

Hajar, S. H., Ali, K., & Saputra, A. (2021). Optimalisasi Pelayanan Publik dalam Tata Kelola Pemerintahan Desa Di Desa Pematang Johar. Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummanioramaniora, 6(1), 136. https://doi.org/10.31604/jim.v6i1.2022.136-142

Hayat. (2017). Manajemen Pelayanan Publik. Raja Grafindo.

Kementerian Pendayagunaan Aparatur Negara RI. (2003). Keputusan Menteri Pendayagunaan Aparatur Negara Nomor : 63/KEP/M.PAN/7/2003 tentang pedoman umum penyelenggaraan pelayanan publik. https://perpus.menpan.go.id/opac/detail-opac?id=2645

Mariano, S. (2018). Penerapan E-Government dalam Peningkatan Pelayanan Publik di Kabupaten Sidoarjo [Unpublished doctoral dissertation]. Universitas Airlangga.

Maryam, N.S. (2016). Mewujudkan Good Governance Melalui Pelayanan Publik. Jurnal Ilmu Politik dan Komunikasi, 06 (1), 8. https://badge.dimensions.ai/details/doi/10.34010/jipsi.v6i1.232?domain=https://ojs.unikom.ac.id

Melati, D., Muhtar, E. A., & Susanti, E. (2020). Critical success factors in implementing employee information system BasedOn e-government in the bureau of public affairs at the regional SecretariatOf West Java province. Jurnal Manajemen Pelayanan Publik, 4(1), 82. https://doi.org/10.24198/jmpp.v4i1.28003

Nasrullah. (2018). Implementasi Elektronic Government dalam Mewujudkan Good Governance dan Smart City (Studi Kasus: Pemerintah Kota Makassar). JUSTITI: Jurnal Sistem Informasi dan Teknologi Informasi, 06(2), 2. https://ejurnal.dipanegara.ac.id/index.php/jusiti/article/view/51

Pratama, R. H. (2015). Pelayanan Publik Berbasis Teknologi Informasi dan Komunikasi (TIK), Elektronik Rukun Tetangga/Rukun Warga (e-RT/RW) (Studi e-Government di Kelurahan Ketintang Kecamatan Gayungan Pemerintah Kota Surabaya). Jap Fia UB, 03(12). http://administrasipublik.studentjournal.ub.ac.id/index.php/jap/article/view/11

Rizaldi, W. (2014). Pemanfaatan IT (Informasi Teknologi) Sebagai Salah Satu Sarana Menciptakan Good Governance di Pengadilan Agama. Legal Studies. https://www.boyyendratamin.com/2014/11/pemanfaatan-it-informasi-teknologi.html

Saputra, D. P., & Widiyarta, A. (2021). Efektivitas program SIPRAJA Sebagai Inovasi Pelayanan Publik Di Kecamatan Sidoarjo Kabupaten Sidoarjo. JPAP: Jurnal Penelitian Administrasi Publik, 7(2). https://doi.org/10.30996/jpap.v7i2.4497

Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif, Dan R & D. Alfabeta

DOI: https://doi.org/10.24198/jmpp.v6i2.39214