Core Strategy Analysis for Improving the Quality of Public Services in Pandeglang Sub-District

Arif Nugroho; Jumanah Jumanah

doi:10.24198/jmpp.v8i2.55591

Core Strategy Analysis for Improving the Quality of Public Services in Pandeglang Sub-District

Arif Nugroho, Jumanah Jumanah

Abstrak

This research aims to explore and analyze strategies for improving the quality of public services in Pandeglang District, focusing on implementing David Osborne's core strategy. Using a qualitative approach, this research involved direct observation, in-depth interviews, and document analysis conducted over two months from April to May 2023. The main informants were sub-district officials and community members. The findings show that although the sub-district has established a clear vision and mission to guide public service delivery, there are still significant gaps in implementing important strategies such as community satisfaction surveys and online service provision. In addition, evaluating employee performance and program effectiveness has not reached the expected completeness. These findings underscore the need for increased implementation of New Public Service principles, emphasizing community collaboration, effective use of information technology, and accurate evaluation practices to improve future service delivery outcomes.

Kata Kunci

Public Services, Improvement Strategy, Core Strategy

Teks Lengkap:

PDF (English)

Referensi

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DOI: https://doi.org/10.24198/jmpp.v8i2.55591