Economic Structure, Administrative Capacity, and Public Trust in Tax Performance: A Service-Centered Systematic Review across Income Groups, 2015–2025

Vissia Dewi Haptari, Agus Sriyanto, Muhammad Zilal Hamzah, Eleonora Sofilda

Abstrak


Cross-country variation in tax-to-GDP ratios reflects differences in economic structure, administrative capacity, and public trust under diverse institutional settings. This study provides a PRISMA-guided systematic review (2015–2025) to explain the determinants of tax performance across income groups. We identify 150 eligible studies and compile a core set of 90 for comparative synthesis, applying quality weights based on research design and methodological transparency. Higher-quality evidence links higher income per capita and stronger governance to higher tax ratios, while inflation and poorly managed resource rents weaken non-resource tax effort; digital tax administration (e-filing, e-invoicing, and risk-based analytics) is generally associated with higher compliance, but effects depend on baseline capacity, service design, and bureaucratic integrity. The review advances a service-centered framework integrating fiscal-contract and institutional-capacity perspectives into a “service–trust–revenue” loop and a “tax-capacity ladder”, with policy implications on reform sequencing: strengthening governance, modernizing administration, and progressively broadening the tax base through transparent communication and risk-based digital enforcement.


Kata Kunci


Tax Capacity; Public Service Quality; Trust and Compliance; Digital Tax Administration; Informality and Formalisation; Governance

Teks Lengkap:

PDF (English)

Referensi


Addison, T., Niño‐Zarazúa, M., & Pirttilä, J. (2018). Fiscal Policy, State Building and Economic Development. Journal of International Development, 30(2), 161–172. https://doi.org/10.1002/jid.3355

Agbanyo, R., Musah, G., Doku, J. N., Quarshie, J., & Dery, N. Y. (2024). Perceived political corruption and tax compliance intentions among private enterprises in emerging economies: The roles of tax morale and tax tolerance in Ghana. Journal of International Development, 36(4), 2063–2095. https://doi.org/10.1002/jid.3894

Aizenman, J., Jinjarak, Y., Nguyen, H. T. K., & Park, D. (2019). Fiscal space and government-spending and tax-rate cyclicality patterns: A cross-country comparison, 1960–2016. Journal of Macroeconomics, 60, 229–252. https://doi.org/10.1016/j.jmacro.2019.02.006

Akpoyibo, A. G., & Okolo, M. N. (2023). Tax Collection, Utilization Systems and the Performance of Small and Medium Scale Enterprises in Nigeria: A Multivariate Approach. Journal of Tax Reform, 9(2), 134–144. https://doi.org/10.15826/jtr.2023.9.2.133

Ales, L., Bellofatto, A. A., & Wang, J. J. (2017). Taxing Atlas: Executive compensation, firm size, and their impact on optimal top income tax rates. Review of Economic Dynamics, 26, 62–90. https://doi.org/10.1016/j.red.2017.02.007

Aliakbari Nouri, F., & Shafiei Nikabadi, M. (2025). Exploring the causal relationships between factors affecting taxpayer adoption of e-invoicing: application of interval neutrosophic DEMATEL. Kybernetes. https://doi.org/10.1108/K-07-2024-1807

Azémar, C., & Dharmapala, D. (2019). Tax sparing agreements, territorial tax reforms, and foreign direct investment. Journal of Public Economics, 169, 89–108. https://doi.org/10.1016/j.jpubeco.2018.10.013

Bachas, P., Fattal Jaef, R. N., & Jensen, A. (2019). Size-dependent tax enforcement and compliance: Global evidence and aggregate implications. Journal of Development Economics, 140, 203–222. https://doi.org/10.1016/j.jdeveco.2019.05.001

Berawi, M. A., Basten, V., Latief, Y., & Crévits, I. (2020). Role of green building developer and owner in sustainability construction: investigating the relationships between green building key success factors and incentives. IOP Conference Series: Earth and Environmental Science, 426(1), 012061. https://doi.org/10.1088/1755-1315/426/1/012061

Bergolo, M., Londoño-Vélez, J., & Tortarolo, D. (2023). Tax progressivity and taxing the rich in developing countries: lessons from Latin America. Oxford Review of Economic Policy, 39(3), 530–549. https://doi.org/10.1093/oxrep/grad029

Castañeda Rodríguez, V. M. (2018). Tax determinants revisited. An unbalanced data panel analysis. Journal of Applied Economics, 21(1), 1–24. https://doi.org/10.1080/15140326.2018.1526867

Cevik, S., & Miryugin, F. (2022). Death and taxes: Does taxation matter for firm survival? Economics & Politics, 34(1), 92–112. https://doi.org/10.1111/ecpo.12188

Davies, M. H., & Schröder, M. (2025). A simple model of internal and external balance for resource‐rich developing countries. Australian Journal of Agricultural and Resource Economics, 69(1), 178–199. https://doi.org/10.1111/1467-8489.12589

Doherty, J., Kirigia, D., Okoli, C., Chuma, J., Ezumah, N., Ichoku, H., Hanson, K., & McIntyre, D. (2018). Does expanding fiscal space lead to improved funding of the health sector in developing countries?: lessons from Kenya, Lagos State (Nigeria) and South Africa. Global Health Action, 11(1), 1461338. https://doi.org/10.1080/16549716.2018.1461338

Elliott, L. M., Dalglish, S. L., & Topp, S. M. (2020). Health Taxes on Tobacco, Alcohol, Food and Drinks in Low- and Middle-Income Countries: A Scoping Review of Policy Content, Actors, Process and Context. International Journal of Health Policy and Management. https://doi.org/10.34172/ijhpm.2020.170

Gnangnon, S., & Brun, J. (2017). Impact of export upgrading on tax revenue in developing and high-income countries. Oxford Development Studies, 45(3), 388–408. https://doi.org/10.1080/13600818.2016.1278748

Gwaindepi, A. (2021). Domestic revenue mobilisation in developing countries: An exploratory analysis of sub‐Saharan Africa and Latin America. Journal of International Development, 33(2), 396–421. https://doi.org/10.1002/jid.3528

Jackson, A., & Sanger, T. (2020). Policy Forum: The Case for an Annual Net Wealth Tax. Canadian Tax Journal/Revue Fiscale Canadienne, 68(3), 835–850. https://doi.org/10.32721/ctj.2020.68.3.pf.jackson

Kabir, M. (2021). Behavioural intention to adopt blockchain for a transparent and effective tax management system. Journal of Global Operations and Strategic Sourcing, 14(3), 522–544. https://doi.org/10.1108/jgoss-09-2019-0077

Kanbur, R., Paukkeri, T., Pirttilä, J., & Tuomala, M. (2018). Optimal taxation and public provision for poverty reduction. International Tax and Public Finance, 25(1), 64–98. https://doi.org/10.1007/s10797-017-9443-6

Karakotsios, A., Katrakilidis, C., Dimitriadis, D., & Christoforidis, T. (2020). Examining the relationship between income inequality, taxation and economic freedom: a panel cointegration approach. Economics and Business Letters, 9(3), 206–215. https://doi.org/10.17811/ebl.9.3.2020.206-215

Kebede, T. N., Erena, O. T., & Bawiso, E. P. (2024). Determinants of Tax Revenue: A Cointegration and Causality Analysis for Ethiopia, 1992–2022. Journal of Tax Reform, 10(3), 493–509. https://doi.org/10.15826/jtr.2024.10.3.180

Kraus, S., Breier, M., Lim, W. M., Dabić, M., Kumar, S., Kanbach, D., Mukherjee, D., Corvello, V., Piñeiro-Chousa, J., Liguori, E., Palacios-Marqués, D., Schiavone, F., Ferraris, A., Fernandes, C., & Ferreira, J. J. (2022). Literature reviews as independent studies: guidelines for academic practice. Review of Managerial Science, 16(8), 2577–2595. https://doi.org/10.1007/s11846-022-00588-8

Lim, W. M., Yap, S.-F., & Makkar, M. (2021). Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading? Journal of Business Research, 122, 534–566. https://doi.org/10.1016/j.jbusres.2020.08.051

Lois, P., Drogalas, G., Karagiorgos, A., & Chlorou, A. (2019). Tax compliance during fiscal depression periods: the case of Greece. EuroMed Journal of Business, 14(3), 274–291. https://doi.org/10.1108/EMJB-02-2019-0028

López, R. E., & Figueroa B., E. (2016). On the Nexus Between Fiscal Policies and Sustainable Development. Sustainable Development, 24(4), 201–219. https://doi.org/10.1002/sd.1622

Mahmoud, N. B., Hamed, E. H., & Dwidar, M. S. (2025). Assessing the impact of e-government on control of corruption and government effectiveness: Developed and developing countries. Asian Economic and Financial Review, 15(5), 740–755. https://doi.org/10.55493/5002.v15i5.5391

Marthalina, M., Dione, F., & Saribulan, N. (2025). Determining Factors of Digital Public Service Management Implementation Policy at Subdistrict Level in South Jakarta City. Jurnal Manajemen Pelayanan Publik, 9(2), 251–275. https://doi.org/10.24198/jmpp.v9i2.59855

Martorano, B. (2018). Taxation and Inequality in Developing Countries: Lessons from the Recent Experience of Latin America. Journal of International Development, 30(2), 256–273. https://doi.org/10.1002/jid.3350

Mawejje, J., & Francis Munyambonera, E. (2016). Tax Revenue Effects of Sectoral Growth and Public Expenditure in Uganda. South African Journal of Economics, 84(4), 538–554. https://doi.org/10.1111/saje.12127

Mazur, H., Zinevych, O., Guseva, O., Babichev, A., & Valyvsky, S. (2025). The Impact of the Shadow Economy on the Stability of the Financial System of the State. Salud, Ciencia y Tecnología - Serie de Conferencias, 4, 1423. https://doi.org/10.56294/sctconf20251423

Mgammal, M., & Al Matari, E. (2023). Developing a panel and time series database of value added tax rate increase impacts [Data set]. In DataONE. https://search.dataone.org/

Mohammed, H., & Tangl, A. (2023). Taxation Perspectives: Analyzing the Factors behind Viewing Taxes as Punishment—A Comprehensive Study of Taxes as Service or Strain. Journal of Risk and Financial Management, 17(1), 5. https://doi.org/10.3390/jrfm17010005

Muguchu, J., Wawire, N. H., & Wambugu, A. (2021). Taxable capacity and effort of value-added tax in Kenya. African Multidisciplinary Tax Journal, 2021(1), 189–210. https://doi.org/10.47348/AMTJ/2021/i1a11

Muhammad, I., Mohd Hasnu, N. N., Ibrahim, M. A., Abdul Hamid, S., & Mohd Hanefah, M. (2022). Trust in Government and Its Determinants: An Empirical Study of Public Acceptability for Carbon Tax in Malaysia. Sustainability, 14(23), 15684. https://doi.org/10.3390/su142315684

Nkundabanyanga, S. K., Mvura, P., Nyamuyonjo, D., Opiso, J., & Nakabuye, Z. (2017). Tax compliance in a developing country. Journal of Economic Studies, 44(6), 931–957. https://doi.org/10.1108/JES-03-2016-0061

Piancastelli, M., & Thirlwall, A. P. (2020). The Determinants of Tax Revenue and Tax Effort in Developed and Developing Countries: Theory and New Evidence 1996-2015. Nova Economia, 30(3), 871–892. https://doi.org/10.1590/0103-6351/5788

Purnamasari, D., & Tahir, R. (2025). Efforts to Improve the Public Service Quality: Implementation of a Modern Electronic Tax System, Self-Efficacy, and Taxpayer Compliance. Jurnal Manajemen Pelayanan Publik, 9(1), 141–167. https://doi.org/10.24198/jmpp.v9i1.58803

Ranjan, A. (2023). International Tax Law and Low- and Middle-Income Countries. In The Oxford Handbook of International Tax Law (pp. 123–142). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780192897688.013.8

Reeves, A., Gourtsoyannis, Y., Basu, S., McCoy, D., McKee, M., & Stuckler, D. (2015). Financing universal health coverage—effects of alternative tax structures on public health systems: cross-national modelling in 89 low-income and middle-income countries. The Lancet, 386(9990), 274–280. https://doi.org/10.1016/S0140-6736(15)60574-8

Robinson, Z., & De Beer, J. (2021). Revisiting corporate income tax determinants in Southern Africa. Development Southern Africa, 38(4), 564–579. https://doi.org/10.1080/0376835X.2020.1842175

Samusevych, Y., Rącka, I., Vasylieva, T., & Tóth, A. (2024). Environmental tax reform efficiency: Prerequisites and consequences. Journal of International Studies, 17(4).

Schmoll, M. (2021). Weak Street-level Enforcement of Tax Laws: The Role of Tax Collectors’ Persistent but Broken Public Service Expectations. The Journal of Development Studies, 57(2), 209–225. https://doi.org/10.1080/00220388.2020.1779928

Schoeman, A., & de la Feria, R. (2019). Addressing VAT Fraud in Developing Countries: The Tax Policy-Administration Symbiosis. Intertax, 47(Issue 11), 950–967. https://doi.org/10.54648/TAXI2019096

Sebele-Mpofu, F. Y., Mashiri, E., & Korera, P. (2025). Transfer Pricing Audit Challenges and Dispute Resolution Effectiveness in Developing Countries with Specific Focus on Zimbabwe. Accounting, Economics, and Law: A Convivium, 15(2), 223–269. https://doi.org/10.1515/ael-2021-0026

Söderström, J., & Wangel, M. (2023). Public Channels of Access and State-Citizen Encounters in the Namibian Tax System. Administration & Society, 55(2), 264–293. https://doi.org/10.1177/00953997221133503

Storonyanska, I., Patytska, K., Medynska, T., Benovska, L., Kliuchnyk, L., & Nestor, O. (2023). SYSTEMIC PREREQUISITES FOR SHAPING THE LOCAL BUDGETS’ TAX REVENUE: THE CASE STUDY OF DEVELOPED COUNTRIES. Financial and Credit Activity Problems of Theory and Practice, 6(53), 58–69. https://doi.org/10.55643/fcaptp.6.53.2023.4204

Thi Hai Do, H., Thi Hai Mac, Y., Thi Van Tran, H., & Thi Le Nguyen, T. (2022). The impact of attitude towards an e-tax system on tax compliance of Vietnamese enterprises: Adoption of an e-tax system as a mediator. Journal of Entrepreneurship, Management and Innovation, 18(1), 35–64. https://doi.org/10.7341/20221812

Tikhonova, A., Telegina, Z., Babanskaya, A., & Grudneva, A. (2019). Evaluation of the optimal ratio for consumption and income taxes with the use of econometric methods. Economic Annals-ХХI, 177(5–6), 44–52. https://doi.org/10.21003/ea.V177-04

Tolkmitt, V., Volokhova, I., & Ignatenko, R. (2022). FINANCIAL DECENTRALIZATION IN UKRAINE IN THE CONTEXT OF EUROPEAN TRENDS. Financial and Credit Activity Problems of Theory and Practice, 4(45), 36–47. https://doi.org/10.55643/fcaptp.4.45.2022.3839

Umar, M. A., Derashid, C., & Ibrahim, I. (2017). What Is Wrong With the Fiscal Social Contract of Taxation in Developing Countries? A Dialogue With Self-Employed Business Owners in Nigeria. Sage Open, 7(4), 1–14. https://doi.org/10.1177/2158244017745114

Ventura-Cots, M., Ballester-Ferré, M. P., Ravi, S., & Bataller, R. (2019). Public health policies and alcohol-related liver disease. JHEP Reports, 1(5), 403–413. https://doi.org/10.1016/j.jhepr.2019.07.009

von Haldenwang, C., & von Schiller, A. (2016). The Politics of Taxation: Introduction to the Special Section. The Journal of Development Studies, 52(12), 1685–1688. https://doi.org/10.1080/00220388.2016.1153075

Wang, T., Wan, L., & Bao, H. X. H. (2025). Land-use efficiency and local government revenue: Evidence from 272 Chinese cities using a novel structural equation modelling approach. Environment and Planning B: Urban Analytics and City Science, 52(4), 804–822.




DOI: https://doi.org/10.24198/jmpp.v10i1.66422

Refbacks

  • Saat ini tidak ada refbacks.




 Jurnal Manajemen Pelayanan Publik Indexed By:

Google Scholar  Bielefeld Academic Search Engine (BASE) WorldCat Indonesia One Search          
 

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.