Vol 10, No 1 (2026)

Jurnal Manajemen Pelayanan Publik

DOI: https://doi.org/10.24198/jmpp.v10i1

Daftar Isi

Artikel

The Influence of Service Quality and Information Quality on the Jamsostek Mobile “JMO” Application Towards Reputational Risk Mediated by Participant Satisfaction
Sony Dwitama, Herry Achmad Buchory
PDF
1 - 17
Managerial Team Selection Strategy Based on Trust, Transparency, and Transformation in Driving Economic Transformation at DANANTARA (Daya Anagata Nusantara)
Ira Irawati, Rian Fajar Aritonang, Ifham Azhar Abdurrahman, Rosikh Candra
PDF (English)
18 - 30
Digital Leadership as a Driver of Village Transformation: An Empirical Study in Pleret Village, Bantul Regency
Endah Mustika Ramdani, Rike Anggun Artisa, Rodlial Ramdhan Tackbir Abubakar, Fikri Aditya Tri Andikaputra
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31 - 49
The Mediating Role of Public Service Managerial Capability and Adaptive Service Innovation in the Relationship between Citizen Orientation and Public Entrepreneurship toward Public Service Performance: Evidence from Creative Public Service Organizations in West Java, Indonesia
Tuti Asmala, Kartawan Kartawan, Deden Sutisna, Sri Astuti Pratminingsih
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50 - 72
Public Sector Organizational Capability in Developing Religious Tourism Villages in North Sulawesi
Novva Novita Plangiten, Very Yohanis Londa
PDF
73 - 96
Gender-Responsive Strategic Policy Planning for Relocated Sex Workers: An Inclusive Public Service Governance Perspective
Ryza Dani Pratiwi, Manuel Ximenes
PDF (English)
97 - 131
Economic Structure, Administrative Capacity, and Public Trust in Tax Performance: A Service-Centered Systematic Review across Income Groups, 2015–2025
Vissia Dewi Haptari, Agus Sriyanto, Muhammad Zilal Hamzah, Eleonora Sofilda
PDF (English)
132 - 155
Innovation, Competency and Public Satisfaction in Indonesia’s Emergency Medical Services: A Study of Semarang’s “Ambulan Hebat”
R. Permadi Mulajaya, Charis Christiani, Roni Ekha Putera
PDF (English)
156 - 171
Integrating Circular Economy and Community-Based Governance for Sustainable Coastal Waste Management in Batam Coastal Community
Dian Prima Safitri, Chaereyranba Sholeh, Nikodemus Niko, Ramadhani Setiawan, Fitri Kurnianingsih, Suci Ramadhanti
PDF (English)
172 - 188
The Role of New Public Management in Enhancing Regional Budget Efficiency and Public Service Effectiveness in Gorontalo City
Roy Hasiru
PDF (English)
189 - 205
Evaluation of the M-Paspor App as a Public Service: A Sentiment Analysis
Ignatius Novianto Hariwibowo, Wimpie Yustino Setiawan
PDF (English)
206 - 219
Collaborative Governance Process in Likupang Tourism Development In North Minahasa Regency
Jericho Danga Pombengi, Johny Hanny Posumah, Arie Junus Rorong, Daud Markus Liando
PDF (English)
220 - 231
A Model for Improving Public Service Performance Through Strengthening Digital Competence and Employee Engagement in Local Government Agencies
Firda Maulani Lestari, Hady Siti Hadijah
PDF (English)
232 - 250
Reinventing Public Service Delivery through Digital Civil Registration in Jember Regency, Indonesia
Nur Aini Mayasiana, Asmuni Asmuni
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251 - 267
Comparative Discourse of Smart City and Smart Village in Asia, Case of Indonesia, Malaysia, and Japan
Rino Ardhian Nugroho, Berlian Berlian, Muslimin Wallang, Anif Jamaluddin, Septyanto Galan Prakoso, Rosita Novi Andari
PDF (English)
268 - 289
Governance Deficits and Social Engineering Strategies in Community-Owned Enterprises: Evidence from Pulosari Village, Indonesia
Didin Wardhana, Deden Hadi Kushendar, Heni Anggraeni, Tri Sumardanu
PDF (English)
290 - 306
Study on the Community Satisfaction Index (CSI) to Realize Excellent Public Services
Ihin Solihin, Panji Hendarso, Trisna Sonjaya, Eva Latifah, Awan Dharmawan, Yudi Yudistira
PDF
307 - 315
Bridging Digital Divides: Multi-Level Governance Transformation and Poverty Reduction in Post-Pandemic Indonesia
Tati Sarihati, Tia Devianty
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316 - 332