The Role of New Public Management in Enhancing Regional Budget Efficiency and Public Service Effectiveness in Gorontalo City

Roy Hasiru

doi:10.24198/jmpp.v10i1.67827

The Role of New Public Management in Enhancing Regional Budget Efficiency and Public Service Effectiveness in Gorontalo City

Roy Hasiru

Abstrak

The application of New Public Management (NPM) principles in local government is seen as a strategic approach to improving budget efficiency and public service performance. Yet implementation at the city level continues to face structural and managerial constraints. This study examined the role of NPM in strengthening regional budget efficiency and service effectiveness in Gorontalo City, while identifying mechanisms that support adaptive, transparent, performance-oriented, and inclusive governance. Using a qualitative descriptive interpretative approach, data were collected through in-depth interviews with structural officials, internal auditors, and community representatives, complemented by document analysis of official reports and budget data. Thematic analysis followed the interactive model of Miles and Huberman. The findings show that NPM contributes to budget efficiency through improved planning, tighter monitoring of budget realization, and the integration of digital financial management systems. Service effectiveness also improved through better inter-agency coordination, Key Performance Indicators, and expanded community involvement in monitoring service delivery. However, NPM outcomes are influenced by human resource capacity, leadership consistency, and an organizational culture that supports transparency and accountability. The study concluded that NPM is an essential instrument for promoting efficient and effective local governance, provided that capacity building, internal supervision, and sustained public participation remain priorities.

Kata Kunci

New Public Management; Budget Efficiency; Public Service Effectiveness; Governance; Bureaucratic Reform

Teks Lengkap:

PDF (English)

Referensi

Abdullah, R. (2024). Meningkatkan Kinerja Pelayanan Publik: Sistem Tata Kelola Pendaftaran Tanah Di Kantor Pertanahan Kabupaten Gorontalo. Kybernology Jurnal Ilmu Pemerintahan Dan Administrasi Publik, 2(2), 584–594.

Alamsyah, A. (2016). Perkembangan Paradigma Administrasi Publik (New Public Administration, New Public Management dan New Public Service). Jurnal Politik Profetik, 4(2).

Alford, J., & Hughes, O. (2008). Public value pragmatism as the next phase of public management. The American Review of Public Administration, 38(2), 130–148.

Alkaabi, S., Hazzam, J., Wilkins, S., & Dan, S. (2024). The influences of ambidexterity, new public management and innovation on the public service quality of government organizations. Public Performance & Management Review, 47(5), 1110–1137.

Andrews, R., & Entwistle, T. (2014). Public service efficiency: Reframing the debate. routledge.

Badan Pengawasan Keuangan dan Pembangunan. (2021). Pedoman Penerapan Value for Money dalam Pengelolaan Keuangan Daerah. Badan Pengawasan Keuangan dan Pembangunan (BPKP).

Buchanan, J. M., & Tullock, G. (1965). The calculus of consent: Logical foundations of constitutional democracy (Vol. 100). University of Michigan press.

Caiden, G. E., & Sundaram, P. (2004). The specificity of public service reform. Public Administration and Development: The International Journal of Management Research and Practice, 24(5), 373–383.

Creswell, J. W. (2023). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (6th ed.). SAGE Publications. https://books.google.co.id/books/about/Research_Design.html?hl=id&id=Rkh4EAAAQBAJ&redir_esc=y

Darmawan, M., Athalla, M. R. A., Hutasoit, O. B. Y., Cahyadi, R. D., & Lukman, F. (2025). Efisiensi Anggaran dan Dampaknya terhadap praktik Good Governance di Kementerian Dalam Negeri dalam Era Reformasi Birokrasi. Journal of Social Contemplativa, 3(1), 12–29.

Denhardt, J. V, & Denhardt, R. B. (2015). The new public service: Serving, not steering (3rd ed.). Routledge.

Dwiyanto, A. (2021). Reformasi Birokrasi Publik di Indonesia. UGM Press.

Fahira, A. (2023). Peran Transparansi dan Derajat Otonomi Fiskal dalam Menentukan Kinerja Pemerintah Daerah di Indonesia. Co-Value Jurnal Ekonomi Koperasi Dan Kewirausahaan, 14(7).

Ferlie, E., Lynn Jr, L. E., & Pollitt, C. (2005). The Oxford handbook of public management. Oxford University Press.

Fernandez, S., & Rainey, H. G. (2017). Managing successful organizational change in the public sector. In Debating public administration (pp. 7–26). Routledge.

Grossi, G., & Vakkuri, J. (2024). Introduction to the Handbook of Accounting and Public Governance. In Handbook of Accounting and Public Governance (pp. 1–9). Edward Elgar Publishing.

Gunawan, D. R. (2016). Penerapan sistem e-budgeting terhadap transparansi dan akuntabilitas keuangan publik (Studi pada Pemerintah Kota Surabaya). AKRUAL: Jurnal Akuntansi, 8(1), 72–102.

Hidayat, I. (2025). Peran Kepemimpinan Transformasional dalam Optimalisasi Kinerja Pelayanan Publik. Jurnal Ilmu Sosial Dan Humaniora, 3(1), 133–143.

Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3–19. https://doi.org/10.1111/j.1467-9299.1991.tb00779.x

Hood, C. (2010). The blame game: Spin, bureaucracy, and self-preservation in government.

Hughes, O. E. (2017). Public management and administration. Bloomsbury Publishing.

Indrawati, N. (2010). Penyusunan anggaran dalam era new public management: Implementasinya di Indonesia. Jurnal Riset Akuntansi Dan Bisnis, 10(2).

Johnson, R. B., & Christensen, L. B. (2024). Educational research: Quantitative, qualitative, and mixed approaches. Sage publications.

Khusaini, M. (2018). Keuangan daerah. Universitas Brawijaya Press.

Moore, M. H. (1997). Creating public value: Strategic management in government. Harvard university press.

Moore, M. H. (2013). Recognizing public value. Harvard University Press.

Natalia, A. (2022). Paradigma Good Governance Dalam Administrasi Publik Memfasilitasi Pencapaian Tujuan Pembangunan Berkelanjutan (TPB). Journal Tapis: Journal Teropong Aspirasi Politik Islam, 18(1), 15–26.

Osborne, D., & Gaebler, T. ,. (1992). Reinventing Government: How The Entrepreneurial Spirit is Transforming The Public Sector, . Penguins Book.

Osborne, S. (2020). Public service logic: Creating value for public service users, citizens, and society through public service delivery. Routledge.

Pollitt, C., & Bouckaert, G. (2017). Public management reform: A comparative analysis-into the age of austerity. Oxford university press.

Priyowidodo, G., Indrayani, I. I., & Yogatama, A. (2024). Smart Government-Based Governance through Digital Transformation of Public Services: Experience of Surabaya City Government, Indonesia. PERSPEKTIF, 13(4), 1176–1186.

Puspawati, A. A. (2016). Penerapan New Public Management (NPM) di Indonesia (Reformasi Birokrasi, Desentralisasi, Kerjasama Pemerintah dan Swasta Dalam Meningkatkan Pelayanan Publik). Publisia: Jurnal Ilmu Administrasi Publik, 1(1).

Richard, O. M. (2019). Result based management and performance of projects in public sector. Langat, Result Based Management and Performance of Projects in Public Sector (September 6, 2019).

Rosenbloom, D. H. (2022). Administrative law for public managers. Routledge.

Sains, F. S. (2018). Analisis pengaruh pengelolaan keuangan daerah, akuntabilitas dan transparansi terhadap kinerja keuangan pemerintah. The New Fraud Triangle Model Dengan Perspektif Syariah Dalam Mendeteksi Perilaku Fraud.” Ekuitas (Jurnal Ekonomi Dan Keuangan), 4(1), 21–46.

Sampe, F., Sulaiman, S., Puspita, M., Hendrawardani, B., Parinduri, R. Y., Tenri, A., Hendrayady, A., Arman, Z., & Prasetio, Y. E. (2024). Pengantar Ilmu Administrasi Negara. Yayasan Tri Edukasi Ilmiah.

Simon, H. A. (2013). Administrative behavior. Simon and Schuster.

Srihardjono, N. B., & Restyaningrum, R. P. (2018). Reformasi Birokrasi yang Terintegrasi dalam New Public Service (NPS) Guna Mewujudkan Pemerintahan yang Kuat dan Bersih. Reformasi, 7(2).

Surianti, M., & Dalimunthe, A. R. (2015). The implementation of performance based budgeting in public sector (Indonesia case: A literature review). Research Journal of Finance and Accounting, 6(12), 198–210.

Ulum, M. C. (2018). Public Service: Tinjauan Teoretis dan Isu-Isu Strategis Pelayanan Publik. Universitas Brawijaya Press.

DOI: https://doi.org/10.24198/jmpp.v10i1.67827